The association between Patient-Centered Care and patient satisfaction among attendants to Al-Gheryani clinic at El Marj city.

Abstract

Background: Patient centered care “is an approach of viewing health and illness that affects a person's general well-being and an attempt to empower the patient by expanding his or her role in the patient's health care. Objectives: To identify components of Patient-Centered Care (PCC) applied at primary care clinic and its effect on attendant’s satisfaction. Methods:   A survey was conducted at Al Gheryani clinics at Almarj city. Results:  a proportion of 95.7 % of respondents agreed that physicians express respect to patients. While, 52.6% of respondents thought that physicians were involved of patients’ family and friends in management plan. The satisfaction rate of participants about elements of PCC was as high as 78.3%. Conclusion: This study revealed that elements of PCC such as, emotional support and alleviation of fear and anxiety, respect of patient, continuity and transition and access to care are significant component of patient satisfaction. Recommendations: Health care organizations must have supported a strategic, long-term approach to improving patient-centered care.

Keywords: Patient-Centered Care, patient satisfaction, El Marj city